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FAQ

F R E Q U E N T L Y   A S K E D   Q U E S T I O N S:

 

Q: What shipping options are available?

A: For domestic (US) orders, packages will be sent via USPS First Class Shipping or USPS Priority (1-3 Business days). 

International Orders will be shipped via USPS First class international package (2-4 weeks) .

If you require a different service (UPS, FEDEX) or need your order quicker than normal, please contact me at mamobothelp@gmail.com.

DUE TO COVID: While orders ship out in 1-3 days, Please allow an additional 2-3 weeks for shipping transit times, and 3-6 weeks for INTL!

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Q: My package isn't here! What do I do?

A: Please contact your local post office first as they would have the best idea of where your package might be. I provide tracking on all domestic orders, so feel free to track your shipment's progress along the way! Most

non-delivered packages usually happen due an incorrectly provided address or a mistake on the mail carrier's behalf. Either way, if a package is returned to me due to an incorrect address, I can resend it as long as shipping fee is covered.

For packages that show as "in transit" but isn't progressing to the destination, please allow for a 3 week wait period to see if the package does show up. Unfortunately these things do occasionally happen from time to time.

In the meantime, feel free to check with the post office and request for them to check on the status of the shipment. If the package still has not arrived within 3 weeks, please send me an email at mamobothelp@gmail.com, and I will have this taken care of for you.

For packages that show as "delivered" but isn't received, please follow the instructions at https://www.usps.com/help/missing-mail.htm and file the proper search request. Once USPS has concluded their investigation, and depending on their findings, I will determine the next course of action. 

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Q: Do you use grading scales for pins?

A: I do not follow any particular grading scales. I will sort out my inventory and try my best to send the best available pin. However, there are may be slight cosmetic imperfections due to buffering or other human errors (Pins are all handmade one by one!

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Q: Hi, I need to update my address! 

A: I will accept order changes emailed to support@mamobot.com as long as it hasn't shipped yet! If you get an email with tracking, then your order has shipped, and the address can not be changed. Please doublecheck your address when ordering. If a package is returned due to incorrect or insufficient address, there will be a reshipment fee to reship the package!

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Q: I placed two separate orders! Can I combine my shipping/order?

A: 

No, I do not combine orders. If orders are combined, this can increase shipping prices due to weight changes, and also lead to mixups. Your orders will ship in the manner in which they are placed. This is done to ensure everything is sent out correctly with less chances of delay! 

 

 

Q: How long until my order is shipped?

A: Orders will typically be mailed out within 1-3 business days! I try my best but I am a one man operation here, so when a large release happens, there might be a slight delay in shipping time!

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Q: How long until my order arrives?

A: All domestic orders will have tracking so you can follow your order! Typically, orders take 1-3 business after shipment to arrive. I ship from Southern California.  International orders also have tracking, and typically take 2-4 weeks to arrive!  DUE TO COVID, please allow an additional 2-5 weeks before reporting a package missing!

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Q: What are your refund and exchange policies?

A: We have a no refund policy, but I'd be happy to exchange any pin for you as long as you ship it back in it's original condition within 20 days of the purchasing date. Also, it would be your responsibility to cover the shipping as well.

In the event a refund is approved, there will be 5% transaction and restocking fee for cancellations [this is from the payment processor].

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Q: I forgot to add a code?? Can you please apply?

A: I can not apply codes retroactively! 

Q: Can I cancel my order so I can apply my code I forgot?

A: This is generally not allowed [ with the no refund policy], but as stated, if the refund is approved, there will still be the 5% transaction fee!

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Q: If I order in-stock items with pre-order items, will it all ship together? or will the in stock products ship first?

A: Your orders will ship when the entire order is here! That means you would have to wait for the preorders to arrive! If you want to the in hands sooner, you can email me and pay a separate ship fee!

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Q: The design I want is out of stock! Will it be restocked?

A: Limited Edition pins will never restock unless they are leftovers from preorders. If it doesn't say Limited Edition, it depends on the design. It may take months for a design to restock as I am focused on creating new things!